Understanding value co-creation in public services for transforming European public administrations

The Co-VAL project is a new European research initiative, co-funded under the H2020 programme, which aims to discover, analyse, and provide policy recommendations for transformative strategies that integrate the co-creation of value in public administrations. To accomplish these objectives, research will be conducted on the paradigm shift from the traditional top-down model to demand and bottom-up driven models. In extend, the project will examine cases when citizens, civil servants, private, and third sector organizations voluntarily participate in the development of transformative innovations addressing changing needs and social problems.

Co-VAL will push the boundaries of both research and practice by providing:

  • a comprehensive and holistic theoretical framework for understanding value co-creation in public services from a service-dominant logic and a service innovation multiagent framework,
  • measurement and monitoring for transformations in the public sector by using both existing data and new metrics (large-scale survey),
  • investigation on 4 public-service-related co-creation areas of public sector transformation: digital transformation (including open platforms, big data, and digital service delivery), service design (including service blue-printing), government living labs, and innovative structural relationships (public-private innovation networks and social innovation), and
  • generation of sustainable impacts in public administration policy and practice by delivering actionable policy recommendations that build on the research findings, by tracking and monitoring how governments’ pilot projects and actions are in line with the research-based recommendations , and by facilitating peer to peer knowledge exchange to facilitate implementation.

The Co-VAL project is a collaboration between 12 partners from 11 countries: ATC (Greece) coordinating the project; Universidad de Alcalá (Spain); The University of Edinburgh (United Kingdom); Universitat Konstanz (Germany); Universite des Sciences et Technologies de Lille – LILLE I (France); The Lisbon Council for Economic Competitiveness and Social Renewal asbl (Belgium), Universiteit Maastricht (Netherlands), Høgskolen i Innlandet (Norway), Roskilde Universitet (Denmark), Universita Commerciale Luigi Bocconi (Italy), Budapesti Cornivus Egyetem (Hungary), and PricewaterhouseCoopers Advisory SpA (Italy).

ATC is the Project Coordinator while also coordinating the dissemination and communication activities of the project.

The project started in November 2017 and has a duration of 42 months.

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