Towards user journeys for the delivery of cross-border services ensuring data sovereignty

EU Member States have devoted a great deal of resources to provide their citizens and businesses with easily accessible, user-friendly public services to help improve the quality of life and competitiveness of businesses, both within the EU and internationally. However, issues relating to the digitization of services, easy access to information and procedures should continue to be addressed and new challenges should be considered to maintain the EU’s competitiveness internationally.

ACROSS project is thus to provide the means (tools, methods and techniques) to enable user-centric design and implementation of interoperable cross-border (digital) public services compliant with the current European regulations (e.g. the Single Digital Gateway (SDG) and Once-Only principle (OOP), European Interoperability Framework (EIF)) where the private sector can also interconnect their services while ensuring the data sovereignty of the citizens, who can set the privacy level that will allow the public and private sector to access to their data based on their requirements.

ACROSS will provide social and technical enablers integrated in an ecosystem (ACROSS ecosystem) to co-design, co-create and co-deliver user-centric, accessible, interoperable (with other PAs and with third-party private service providers) and regulation-compliant cross border digital services, while assuring the (personal) data sovereignty and control to the citizens.

ACROSS will be developed and tested in three countries at different points in their digital transformation journeys – Greece, Germany, Latvia – will address and analyse the technological, organisational, administrative, semantic and legal aspects, providing evidence for delivering more efficient cross-border mobility services to the citizens.

ACROSS brings together a multi-disciplinary team from various fields of knowledge and expertise. The project partners involved are located in 7 different European countries (Greece, Spain, Germany, Italy, Belgium, Latvia, Netherlands).

ATC is the Coordinator of the project and responsible for delivering the ACROSS Platform.

The project started in February 2021 and has a duration of 36 months.

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